Frequently Asked Questions With Answers
Q 1 -
Why do you offer one off cleans ?
A 1 -
Sorry we no longer offer this to domestic customers.
These cleans are for people who don't need or
want a regular bin cleaning service or moving
out of a property and want to leave the bins
cleaned for the next owners.
Q 2 -
What happens if I move and I have paid in
A 2 -
If you remain within our cleaning area we move
with you otherwise you might like to leave the
cleaning credits with the new occupiers as a
gesture of kindness or we will refund you in
full for any unused cleans minus any fees, discounts and a £6 admin charge per bin.
Q 3 -
When you clean my wheelie bin will it make it
look like new ?
A 3 -
Sorry its hard to say how it will look after we
have cleaned it however it will look cleaner
and smell better, not to mention whats listed
in Question 5.
Q 4 -
Do all your cleaning methods meet the
guidelines of the Environmental Agency ?
A 4 -
All waste water and dirt from inside the bin is
contained within the mobile cleaning unit and
discharged under license only at our approved
outlet by the local authorities in accordance
with guidelines set out by our license with the
Environment Agency and our Effluent Permit.
license number CBDL98104.
Q 5 -
What advantages are there to having my Wheelie
Bin cleaned ?
A 5 -
Having your wheelie bin cleaned will reduce
bacterial build up that causes bad smells and
also decrease the risk of pest infestation from
rodents, ants and flying insects. The cleaning
process also removes fly eggs and maggots and
kills upto 99% of all known germs.
Q 6 -
What do you do to my wheelie bin ?
A 6 -
Our tailor-made wheelie bin cleaning process
using 100% biodegradable products, is simple
but highly effective. We use hydraulic rams
(commercial bins) to lift bins into position
and high pressure lances to blast away dirt
and grime. All cleaning water from inside the
wheelie bin is collected and taken away. Bin
exteriors are cleaned, then sprayed with a
scented disinfectant and deodorisers inside
Q 7 -
Will you dump waste at the road side or leave
any litter in my street or outside my
A 7 -
All waste water is returned to our purpose made
cleaning vehicle and all rubish what was left
in your wheelie bin will be bagged and placed
back into your wheelie bin after cleaning.
Q 8 -
Do I need to be at home when you clean my
wheelie bin ?
A 8 -
You don't have to be at home when we call just
leave the bin where we can find it easily and
we will return it to your requested storage
location after we have cleaned it.
Q 9 -
I forgot to put my wheelie bin out for refuse
collection will I get charged for a missed
A 9 -
No you will not be charged as we did not clean
your wheelie bin. No more than twice in any 12
month period. We will come back when your
wheelie bin is next due to be cleaned unless
you contact us in the meantime.
Q 10 -
What are your payment methods ?
A 10 -
At the moment we accept cash or card
payments at the door or card payments on this
website via paypal.
Q 11 -
When will my wheelie bin get cleaned ?
A 11 -
The same day that your wheelie bin is emptied.
Q 12 -
Why is your commercial wheelie bin cleaning so
cheap compared to other companys ?
A 12 -
Since we use a professional designed automated
hydraulic ram with our 4500psi cleaning equipment
that can lift domestic or commercial wheelie
bins into a safe washing position we dont see
our commercial customers as a cash cow.
Q 13 -
Do I need to have a outside tap or hose to get
my wheelie bin cleaned ?
A 13 -
No, our wheelie bin cleaning machine carries over 350
litres of wash water. During the bin cleaning
process this water is collected, filtered and
recycled in the machine keeping water we use to
a minimum and the environment safe. This is
sufficient to clean wheelie bins for the whole
day. At the end of the day the water we have
used in the bin cleaning process is discharged
at our approved site.
Q 14 -
What happens if I am not happy with how clean my
wheelie bin is what should I do ?
A 14 -
If you are not satisfied, please call us the
same day as we cleaned and we will come back and
Re-Clean your wheelie bin.
Q 15 -
Are you conected to a franchise ?
A 15 -
No, we are a family owned business and are not
connected to any other company.
Q 16 -
What if I clean my bin myself ?
A 16 -
If you use bleach or other chemicals to clean
your own bin you must not empty the contents to
groundwater because you may be killing our local
rivers and wildlife. It is also a offence to
cause or knowingly permit a water discharge to
groundwater activity. If tried and convicted in
a Crown Court you could have a unlimited fine
and or be sentenced to up to five years
Q 17 -
My refuse collector returns my bin to a
designated place for me ?
A 17 -
We can simply collect and return it to the
designated place, just let us know and we will
do all we can to make sure all your needs are
Q 18 -
How often should I need you to clean my wheelie
A 18 -
Domestic clients would find four weekly service
sufficient. Some of our commercial clients may
need more regular service.
Q 19 -
Can you supply commercial bin cleaning services
if required during the night or over a weekend ?
A 19 -
Yes we can. But this may cost extra.
Q 20 -
Do you have Liability Insurance ?
A 20 -
Yes we are fully insured with public liability
insurance up to £1,000,000.00.
Q 21 -
Do you have a lo-cost or a freephone number ?
A 21 -
No, we only have 01916456455 and a mobile, We
found that most cheap and freephones can cost
you more than a real local number or even a
mobile. You can find out more at
Q 22 -
What Deodorisers do you use ?
A 22 -
Due to Covid-19 we have had to limit what deodorisers we are carrying.
We have 10 smells, Wild Lemon, Lime, Floral Bouquet, Mountain Pine,
Lavender, Cherry, Peardrops, Peppermint, Bubblegum, Winter Spice.
Q 23 -
How do you know we are cleaning the correct wheelie bin ?
A 23 -
After we clean the bin the first time we will stick one
of our stickers to your bin just under the handle or on each side.
Q 24 -
Do you have a VIP Bin Cleaning Service ?
A 24 -
No we dont have a V.I.P. Bin Cleaning Service. We like to
think all our customers are Very Important People.
Q 25 -
Does Rose Clean process credit card information ?
A 25 -
We don’t. Instead, we trust our payment integration partners to do the
processing for us. However, we still wanted to provide additional reassurance
that we’re doing the most we possibly can to ensure safe, secure payments.
And because so many users take advantage of our payment integration, it was
a necessary step to achieve the next level of security certification.
(PayPal Business Integration) or (Stripe Integration)